Privacy Policy
Last updated: November 30, 2025
1. Introduction
e-Mando Emergency Helpline ("we," "our," or "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you use our emergency helpline services.
2. Information We Collect
Personal Information
- Contact information (name, email, phone number)
- Location data for emergency response
- LGU/Organization details for partnership requests
- Emergency contact information
Technical Information
- IP address and device information
- App usage statistics
- GPS location data (with your consent)
3. How We Use Your Information
- Provide emergency response services
- Coordinate with emergency responders
- Process LGU partnership requests
- Send important service notifications
- Improve our services and user experience
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Emergency responders (police, medical, fire departments)
- Local Government Units (LGUs) for coordination
- Service providers who assist our operations
- Legal authorities when required by law
5. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes
outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly
collect personal information from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes
by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- support@e-mando.com
- +63 (962) 947-4962